Relevance verified: 2026-05-10
This page sets out the licensing, regulatory and legal framework under which BetOnRed Casino (“BetOnRed,” “the Platform,” or “we”) provides online gaming and sports betting services to users located in Canada. We encourage all prospective and existing players to review this information carefully before registering an account or placing any wagers on the Platform.
Operator Details
BetOnRed Casino is owned and operated by Uno Digital Media B.V., a company incorporated and registered under the laws of Curacao, with its registered office at Johan Van Walbeeckplein 24, Willemstad, Curacao.
Payment processing services on behalf of Uno Digital Media B.V. are provided by UDM Processing Services Ltd (registration number HE 435747), with a registered office at Ymittou 4, Block C, Flat/Office 201, 2113, Nicosia, Cyprus.
Licence and Regulatory Authority
Uno Digital Media B.V. holds an online gaming licence issued by the Curacao Gaming Authority (CGA), the governmental body responsible for the regulation, supervision and licensing of online gaming activities conducted in or from Curacao.
- Licence Number: 158354
- Licence Type: Business-to-Consumer (B2C) Online Gaming Licence
- Licensing Jurisdiction: Curacao
The licence authorises Uno Digital Media B.V. to offer casino games, live dealer games, sports betting and related interactive gaming services to eligible players in permitted jurisdictions, including Canada. The licence is subject to ongoing compliance obligations, periodic reporting, and regulatory audits conducted by the CGA.
Players may verify the status of the licence by contacting the Curacao Gaming Authority directly through its official channels.
Territory of Service and Eligibility
BetOnRed provides its services to players located in Canada, with the exception of the Province of Ontario. BetOnRed does not hold a licence issued by the Alcohol and Gaming Commission of Ontario (AGCO) and accordingly does not offer services to residents of that province.
Players are solely responsible for determining whether online gambling is lawful in their specific province or territory of residence. BetOnRed does not provide legal advice and makes no representations regarding the legality of online gambling in any given Canadian jurisdiction.
Age Restriction
Access to BetOnRed is strictly limited to individuals who are 18 years of age or older. Where provincial or territorial law establishes a higher minimum gambling age (for example, 19 in British Columbia, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, and Prince Edward Island), the higher age requirement applies.
BetOnRed reserves the right to request proof of age and identity at any time. Accounts found to have been opened by or used by individuals below the applicable minimum age will be immediately suspended, and any associated funds will be handled in accordance with applicable law and the Platform’s Terms and Conditions.
Anti-Money Laundering (AML) and Know Your Customer (KYC) Policy
BetOnRed maintains a comprehensive Anti-Money Laundering and Know Your Customer programme in compliance with the regulatory requirements set forth by the Curacao Gaming Authority and applicable anti-money laundering legislation.
As part of this programme, BetOnRed implements the following measures:
Identity Verification. All players are required to complete a KYC verification process. This typically involves the submission of a valid government-issued photo identification document (such as a passport or driver’s licence), proof of residential address (such as a recent utility bill or bank statement dated within the last three months), and, where applicable, proof of source of funds or source of wealth.
Transaction Monitoring. All deposits, withdrawals and wagering activity are subject to ongoing monitoring. Transactions that appear unusual, inconsistent with a player’s established profile, or otherwise suspicious are flagged for review by the Platform’s compliance team.
Enhanced Due Diligence. In certain circumstances, including but not limited to high-value transactions or transactions involving higher-risk jurisdictions, BetOnRed may apply enhanced due diligence measures. These may include requesting additional documentation, conducting more frequent reviews, or restricting account functionality pending satisfactory completion of the review.
Suspicious Activity Reporting. Where BetOnRed identifies activity that may constitute money laundering, terrorist financing, or other financial crime, it will report such activity to the relevant authorities in accordance with its legal obligations.
Record Retention. All KYC documentation and transaction records are retained for the minimum period required by applicable law and regulatory guidelines.
BetOnRed will not process withdrawals until the KYC verification process has been satisfactorily completed.
Data Protection and Privacy
BetOnRed is committed to protecting the personal data of its users. The Platform collects, processes and stores personal data in accordance with its Privacy Policy and applicable data protection laws.
Key data protection measures implemented by BetOnRed include:
Encryption. All data transmitted between users and the Platform is protected by industry-standard SSL (Secure Sockets Layer) encryption technology, which safeguards personal information, financial data and login credentials during transmission.
Access Controls. Access to personal data is restricted to authorised personnel on a need-to-know basis. Staff members who handle personal data are subject to confidentiality obligations.
Data Minimisation. BetOnRed collects only such personal data as is necessary for the purposes of providing its services, fulfilling its legal and regulatory obligations, and protecting the security of the Platform.
Third-Party Processors. Where personal data is shared with third-party service providers (such as payment processors), BetOnRed ensures that appropriate contractual safeguards are in place to protect the data.
User Rights. Players may exercise their rights regarding their personal data, including the right to access, correct, or request the deletion of their data, by contacting BetOnRed’s support team. Requests will be handled in accordance with applicable law.
For full details, please refer to the Privacy Policy and Cookie Policy.
Responsible Gambling
BetOnRed recognises that gambling should remain a form of entertainment and is committed to promoting responsible gambling practices. The Platform provides a range of tools and resources designed to help players maintain control over their gambling activity.
Deposit Limits. Players may set daily, weekly or monthly deposit limits to manage the amount of money they deposit into their accounts.
Loss and Wager Limits. Players may set loss limits and wager limits to control the total amount they risk within a specified period.
Session Time Limits. Players may set reminders or limits on the duration of their gaming sessions.
Self-Exclusion. Players who wish to take a break from gambling may activate a self-exclusion period, during which they will be unable to access their account or place any wagers. Self-exclusion periods may be set for a defined duration or indefinitely.
Account Closure. Players may request permanent closure of their account at any time by contacting customer support.
Underage Gambling Prevention. BetOnRed employs age verification procedures to prevent minors from accessing its services. The Platform encourages parents and guardians to use parental control software to restrict access to gambling websites.
Players who believe that they or someone they know may have a gambling problem are encouraged to seek support from the following independent organisations:
- Gambling Therapy (www.gamblingtherapy.org)
- GamCare (www.gamcare.org.uk)
- ConnexOntario (1-866-531-2600) or your provincial gambling helpline
For further information, please visit our Responsible Gambling page.
Game Fairness and Integrity
All games offered on BetOnRed are supplied by licensed third-party software providers. These games use certified Random Number Generator (RNG) technology to ensure that outcomes are entirely random and fair. Game providers are subject to independent testing and certification by accredited testing laboratories.
BetOnRed does not develop or modify the underlying software of any games available on the Platform. The return-to-player (RTP) percentages and game mechanics are determined and certified by the respective game providers and independent auditors.
Dispute Resolution
BetOnRed is committed to resolving player complaints and disputes in a fair, transparent and timely manner.
Internal Complaint Procedure. Players who wish to raise a complaint should first contact BetOnRed’s customer support team via live chat or email at the address provided on the Contact Us page. The support team will endeavour to resolve the complaint as quickly as possible.
Escalation. If a complaint cannot be resolved through the internal complaint procedure to the player’s satisfaction, the player may escalate the matter to the Curacao Gaming Authority or to an approved Alternative Dispute Resolution (ADR) service provider recognised by the CGA.
Regulatory Complaint. Players retain the right to file a complaint directly with the Curacao Gaming Authority if they believe that BetOnRed has acted in violation of its licence conditions or applicable regulations.
BetOnRed encourages players to retain records of their transactions, communications and any relevant documentation in the event that a dispute arises.
Limitation of Liability
BetOnRed provides its services on an “as is” and “as available” basis. While the Platform takes all reasonable steps to ensure the accuracy, reliability and security of its services, it does not guarantee uninterrupted or error-free operation. Players are encouraged to review the full Terms and Conditions for detailed information regarding limitations of liability, disclaimers, and the rights and obligations of both parties.
Contact Information
For any questions regarding the licensing, regulatory compliance or legal framework of BetOnRed, players may contact us through the following channels:
- Email: [email protected]
- Live Chat: Available 24/7 on the Platform
- Postal Address: Johan Van Walbeeckplein 24, Willemstad, Curacao
This page was last updated on March 20, 2026. BetOnRed reserves the right to update this information from time to time to reflect changes in applicable law, regulatory requirements, or operational practices. Players are encouraged to review this page periodically.